At Comptoir Nautique, customer satisfaction is at the heart of our concerns.

We all make mistakes when making a purchase. That's why we wanted to simplify our Returns and Withdrawal procedures.

Retour d'un article

🔙 Returning an item:

You may return goods (at your expense) within 14 days of receipt. The item must be in its original packaging, unopened and unused.

It's easy to make your return request:

  1. Log in to your customer account
  2. Open a Ticket and indicate the reason
  3. Receive return instructions
  4. Pack, ship and you're reimbursed

procedure retour echange site comptoire nautique

Echanger un article comptoir nautique

📥 Exchange an item:

Your order has just been delivered and you've ordered the wrong product. No problem.

We've also planned ahead at Comptoir Nautique to process your exchange request as quickly as possible:

  1. Log in to your customer account
  2. Open a Ticket by selecting "I want to exchange the item"
  3. Our friendly staff member Cécile will deal with your request promptly.

Read more about the Right of Withdrawal >>

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