Delivery costs vary according to the weight and destination of your order. You can check the costs during the checkout process on the shopping cart page.

Depending on the weight and volume of the products, we reserve the right to invoice a supplement after the order has been placed if the amount initially invoiced was not high enough.

Delivery times depend on where you live and the delivery method you choose.

In general, deliveries take between 2 and 4 working days for France (after dispatch)

Once your order has been dispatched, you will receive a confirmation email containing a tracking link from the chosen post office or carrier, so you can follow the progress of your package.

Comptoir Nautique offers different delivery options to suit your needs:

Standard home delivery:

• Average delivery time 2 to 4 working days
• Remember to give your telephone number when ordering to receive a secure code that will enable you to collect your parcel from the delivery driver

Delivery to standard relay points:

• Average delivery time 2 to 4 working days
• You have around 7 days to collect your parcel from the relay point

Express home delivery :

• Delivery time 1 to 2 days

Express delivery to a relay point :

• Delivery time 1 to 2 days

Choose your delivery method when confirming your order

Yes, we deliver to France, Europe and worldwide. Check the shipping rates during checkout, just after entering your delivery address.

We offer a 14-day return policy from receipt of your order. You are responsible for return shipping costs. Please refer to our returns page and our terms and conditions for more information on returns and cancellation (some products cannot be returned or exchanged).

If your package is damaged during delivery, please follow these steps:

• Refuse the parcel and contact-us immediately.
• If you have already accepted the package, please take photos of the damage before opening it and contact our customer service department within 48 hours of delivery.

If your package is lost, please contact our customer service department within 14 days of the scheduled delivery date. We will open a ticket with the carrier and keep you informed of the progress of the investigation.

If you are a professional buyer or a member of the military who needs to have goods delivered to your area (Hub armée), you can benefit from tax-free purchases on Comptoir Nautique, simply follow the procedures mentioned in this "tax-free" guide

Are you a foreigner passing through France or the EU, and wish to transport your equipment in your luggage to your country of residence outside the EU? See how to benefit from the "PABLO" tax exemption.

You have the right to:

• Access your personal information.
• Rectify your personal information.
• Delete your personal information.
• Restrict the processing of your personal information.
• Object to the processing of your personal data.